Eric Chou
About Eric Chou
Eric Chou serves as the Senior Director of Programs Management at Splashtop Inc., where he has worked since 2007, managing key accounts that contribute to significant annual revenue. He previously held a position at VIA Technologies, where he improved customer experience through innovative software solutions.
Work at Splashtop
Eric Chou has held the position of Senior Director of Programs Management at Splashtop Inc. since 2007. In this role, he actively manages the company's top five key accounts, which contribute to a forecasted annual revenue of $3 million. His responsibilities include overseeing program management and ensuring that client needs are met effectively. Chou has also played a significant role in the development and launch of Mirroring360, the first cross-platform screen mirroring application, which has generated $1.2 million in revenue since its launch in the fourth quarter of 2014.
Previous Experience at VIA Technologies
Before joining Splashtop, Eric Chou worked at VIA Technologies, Inc. as a Senior Software Engineer from 2002 to 2007. During his five years there, he designed and integrated a self-service payment option into existing product lines, which improved customer experience and operational efficiency. Chou also streamlined and fully automated the software binary generation process, enhancing redundancy and clustering backup capabilities across regional offices worldwide.
Education and Expertise
Eric Chou earned a Bachelor of Engineering (BEng) in Computer Engineering from the University of New South Wales (UNSW), where he studied from 1997 to 2000. His educational background provides a strong foundation for his expertise in program management and software engineering. Chou's technical skills are complemented by his experience in managing customer relationships and overseeing key accounts.
Team Management and Customer Support
In his current role at Splashtop, Eric Chou has built and trained a customer support team of ten people. This initiative has enhanced the company's ability to troubleshoot and resolve customer issues effectively. Additionally, he serves as the administrator and facilitator for Salesforce, Act-On, and EMM, playing a key role in customer relationship management and ensuring that the company maintains strong connections with its clients.