Italo Nava
About Italo Nava
Italo Nava serves as the Global Director of Customer Success at Splashtop Inc., bringing over 10 years of experience in the SaaS industry. He focuses on enhancing communication and decision-making skills while being actively engaged in strategic initiatives.
Current Role at Splashtop
Italo Nava serves as the Global Director of Customer Success at Splashtop Inc., a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. His responsibilities include overseeing customer success strategies and initiatives that drive engagement and retention. Prior to this role, he was the Senior Director of Sales & Customer Success at Splashtop from 2021 to 2024, where he contributed to the company's growth and customer relationship management.
Career Progression at Splashtop
Italo Nava has a significant history with Splashtop Inc., having started as a Marketing Program Manager in 2013. He progressed through various roles, including Account Executive, Sales Manager, and Director of Sales, before becoming the Senior Director of Sales & Customer Success. His tenure at Splashtop spans over a decade, showcasing his commitment to the company and the SaaS industry. His experience includes working closely with C-Level executives to influence strategic decisions affecting annual recurring revenue (ARR) and net revenue retention (NRR).
Education and Expertise
Italo Nava earned a Bachelor's degree in Business Administration with a focus on International Business from San Jose State University between 2011 and 2014. His education provided a foundation in business principles, which he has applied throughout his career in the SaaS sector. He is fluent in Portuguese and specializes in team building, remote access, and remote support, reflecting his diverse skill set and ability to manage teams effectively in a global environment.
Professional Interests and Skills
Italo Nava is dedicated to continuous learning and actively researches best practices, methodologies, and frameworks relevant to customer success and sales. He is passionate about innovative technologies and go-to-market strategies, which are essential for driving business growth in the SaaS industry. His focus on improving communication, decision-making, and execution skills highlights his commitment to professional development and effective leadership.
Background and Personal Interests
Italo Nava completed his high school education at Junipero Serra High School in San Mateo, California, from 2004 to 2008. Outside of his professional life, he is a huge sports fan, which reflects his engagement with team dynamics and competitive spirit. His personal interests complement his professional focus, contributing to his well-rounded approach to leadership and customer success.