Merve Yurdagel
About Merve Yurdagel
Merve Yurdagel is a Senior Enterprise Customer Success Manager at Splashtop Inc., where she has worked since 2023 in Amsterdam, Netherlands. She has extensive experience in customer success and project management, having previously held roles at Zoom, ViriCiti, and Hotelchamp.
Work at Splashtop
Merve Yurdagel currently holds the position of Senior Enterprise Customer Success Manager at Splashtop Inc. She has been in this role since 2023, contributing to the company's operations in Amsterdam, North Holland, Netherlands. In her capacity, she focuses on enhancing customer satisfaction and success for enterprise clients, leveraging her extensive background in customer success management.
Previous Experience in Customer Success Management
Before joining Splashtop, Merve Yurdagel worked as an Enterprise Customer Success Manager at Zoom from 2021 to 2023. In this role, she was responsible for managing customer relationships and ensuring the successful adoption of Zoom's services. Prior to that, she served as a Customer Success Project Manager at ViriCiti from 2019 to 2021, where she managed customer projects and supported client success initiatives.
Education and Expertise
Merve Yurdagel has a strong educational background in business and entrepreneurship. She earned her MSc in Entrepreneurship & Innovation from Lund University in 2017. Additionally, she studied International Business at Zuyd University of Applied Sciences from 2011 to 2016. Her studies also include an exchange program at Universitat Politècnica de València, focusing on business administration. This academic foundation supports her expertise in managing diverse customer portfolios.
Background in Business Development
Merve has experience in business development, having worked as a Business Development Manager at Hotelchamp for six months in 2019. This role involved identifying growth opportunities and developing strategies to enhance the company's market presence. Earlier in her career, she also completed a retail apprenticeship at Mexx by Limited Line in Germany, which provided her with foundational skills in retail operations.
Multicultural Understanding and Professional Values
Merve Yurdagel possesses a strong multicultural and ethical understanding, which enhances her ability to manage diverse customer portfolios effectively. She emphasizes the importance of integrity and empathy in her professional interactions. Her adaptability and experience in fast-paced environments enable her to thrive in high-pressure situations while maintaining a focus on customer success.