Stephen Ng
About Stephen Ng
Stephen Ng serves as the Sr. Director of Global Support and Customer Advocacy at Splashtop Inc. since 2020, bringing extensive experience in technical support operations and customer success across various companies in the technology sector.
Work at Splashtop
Stephen Ng serves as the Senior Director of Global Support and Customer Advocacy at Splashtop Inc., a position he has held since 2020. Based in San Jose, California, he focuses on developing action plans to meet service delivery performance commitments. His role emphasizes ensuring high levels of customer satisfaction and making customers successful with the company's solutions.
Previous Experience in Customer Support
Stephen Ng has a diverse background in customer support and technical operations. He worked at ProBusiness (ADP) as an Escalation Engineer from 1997 to 2001. He later held positions at Lyris Inc. as a Technical Support Manager from 2007 to 2011, and at Extreme Networks as a Technical Escalation Support Manager from 2002 to 2007. His experience includes managing global support operations at Arlo Technologies, Inc. from 2018 to 2019 and leading customer support at Moovweb from 2015 to 2017.
Education and Expertise
Stephen Ng studied Business Administration at CUNY Baruch College from 1984 to 1986. He also earned a Bachelor of Fine Arts in Interior Architecture from the Academy of Art University, where he studied from 1987 to 1990. His educational background complements his extensive experience in managing technical support operations and critical account management.
Board Membership and Professional Involvement
Stephen Ng serves as a board member for the San Francisco chapter of the Help Desk Institute (SFHDI). His involvement in this organization reflects his commitment to advancing customer support practices and fostering professional development within the industry.
Focus on Customer Success
In his various roles, Stephen Ng has focused on developing strategies to enhance customer success. He leverages his extensive experience in technical support operations to implement changes that reduce expenses and drive revenue improvements. His approach emphasizes the importance of strategic service delivery and critical account management.