Jim Hedges
About Jim Hedges
Jim Hedges is a software engineer with extensive experience in designing and developing outbound communications systems. He has worked for various companies, including Spoken Communications and Avaya, and holds a Bachelor's degree in Mathematics and Computer Science from Eastern Washington University.
Work at Spoken Communications
Jim Hedges has been employed at Spoken Communications as a Software Engineer since 2016. His role involves designing and developing outbound communications systems. He has contributed to the company's projects for over eight years, leveraging his extensive experience in software engineering to enhance communication solutions.
Previous Experience at Avaya
Prior to his current role, Jim Hedges worked at Avaya, Inc. in various capacities from 1994 to 2012. He served as Senior Manager in Product Development - Customer Advocacy, as well as Senior Technical Manager in both R&D Customer Support and Product Development. His tenure at Avaya spanned 18 years, during which he developed significant expertise in customer-focused product development.
Education and Expertise
Jim Hedges earned a Bachelor's degree in Mathematics and Computer Science from Eastern Washington University, studying from 1982 to 1993. His educational background supports his technical competencies in programming languages such as C/C++, Java, and MySQL, as well as operating systems including Android, Linux, and Unix.
Background in Software Engineering
Jim Hedges has a diverse background in software engineering, having worked at various companies including Mosaix, Inc., Cycle30, and Lucent Technologies. His roles have included Lead Software Engineer and Sustaining Engineering Manager. He has experience in integrating hardware and software applications across multiple platforms, which has been a key aspect of his career.
Methodologies and Leadership Skills
Jim Hedges utilizes Agile methodologies, including Scrum and Kanban, as well as Waterfall, to manage product development processes. He holds the role of Agile Scrum Master and is skilled in process design and Six Sigma/Lean methodologies. His leadership style is characterized by effective listening and mediation skills, which have contributed to inspiring performance within his teams.