A.W. Taylor
About A.W. Taylor
A.W. Taylor is the Vice President of Customer Care at Spokeo and has extensive experience in customer service leadership across various organizations. He has held significant roles at GEINE Technologies, Stamps.com, and MyLife.com, and contributes to industry publications and events.
Work at Spokeo
A.W. Taylor has held the position of Vice President of Customer Care at Spokeo since 2014. In this role, Taylor is responsible for overseeing customer service operations and ensuring a high level of customer satisfaction. Taylor's extensive experience in customer care management contributes to the effectiveness of Spokeo's customer support strategies.
Professional Experience
Prior to joining Spokeo, A.W. Taylor worked at MyLife.com as Vice President of Customer Care & Call Center Operations from 2009 to 2014. Taylor also served as Sr. Director of Customer Care & Call Centers at eHarmony from 2003 to 2006, where Taylor designed and implemented a 200-seat customer care organization. At GEINE Technologies, Taylor oversaw a 250-seat call center with locations in Los Angeles, New Delhi, and Omaha.
Education and Expertise
A.W. Taylor studied at the University of Southern California, where Taylor earned a degree in Music with a focus on Organ Performance from 1996 to 2000. Additionally, Taylor holds a Six Sigma Green Belt certification from the Juran Institute, demonstrating expertise in process improvement and quality management.
Board Memberships and Leadership Roles
A.W. Taylor has served on the Board of Directors for SOCAP International since 2013, contributing to the organization's programs for over 11 years. Taylor also holds the position of President of the Board of Trustees for the First United Methodist Church of Glendale. Furthermore, Taylor is a Director for the John Wesley Society Memorial Foundation.
Consulting and Contributions
A.W. Taylor has provided consulting services to various organizations, including Digi-Key, The City of El Monte, and GE Capital. Taylor is also an active contributor to industry publications, such as Contact Professional Magazine and Destination CRM, and frequently lectures at industry events, sharing insights and expertise in customer care.