Aaron Taylor
About Aaron Taylor
Aaron Taylor serves as the Senior Vice President of Customer Experience at Spokeo, where he has significantly improved customer service strategies. With extensive experience in customer care across various industries, he has also held leadership roles at companies such as Mylife.com and Eharmony.
Current Role at Socap International
Aaron Taylor serves as the Vice President of Programs and is a member of the Board of Directors at Socap International. He has held this position since 2013, contributing to the organization's mission of enhancing customer experience across various sectors. His role involves overseeing program development and strategic initiatives aimed at improving customer service practices.
Work at Spokeo
Aaron Taylor has been with Spokeo since 2014, initially serving as Vice President of Customer Care from 2014 to 2015 and then from 2015 to 2018. He currently holds the position of Senior Vice President, Customer Experience, a role he has occupied since 2018. His contributions include enhancing customer experience strategies and expanding customer service capabilities, which have led to increased customer satisfaction and retention rates.
Previous Experience in Customer Care
Aaron Taylor has extensive experience in customer care operations across multiple industries. Prior to his tenure at Spokeo, he worked at Mylife.com as Vice President of Customer Care and Call Center Operations from 2008 to 2014. He also held positions at Stamps.com as Director of Customer Care and at Eharmony as Senior Director of Customer Care Contact Centers, where he managed customer service teams and operations.
Education and Expertise
Aaron Taylor studied Organ Performance and Music at the University of Southern California from 1996 to 2000. He also attended Village Christian Schools. His educational background, combined with his extensive experience in customer care, equips him with a unique perspective on enhancing customer experiences in various industries.
Contributions to Law Enforcement Services
At Spokeo, Aaron Taylor played a key role in the development and implementation of Spokeo for Law Enforcement, a specialized service designed to support law enforcement agencies. His efforts in this area demonstrate his commitment to leveraging customer experience strategies for broader societal benefits.