Jordan A.
About Jordan A.
Jordan A. is a Customer Care Senior Agent at Spokeo, where he has worked since 2019. He collaborates with the product development team and participates in meetings to address customer feedback and improve product offerings.
Work at Spokeo
Jordan A. has been employed at Spokeo since 2019 as a Customer Care Senior Agent. In this role, Jordan collaborates closely with the product development team to influence the direction of primary products. Jordan's responsibilities include participating in weekly meetings with product managers and C-suite executives to discuss bug reporting and customer feedback. Prior to the current position, Jordan served as a Customer Care Agent from 2017 to 2018 and as a Subject Matter Expert from 2018 to 2019, accumulating a total of five years of experience at Spokeo.
Education and Expertise
Jordan A. holds a Bachelor of Arts (BA) in Philosophy from Loyola Marymount University, where studies were completed from 2010 to 2013. Additionally, Jordan earned an Associate’s Degree in Philosophy and Economics from Pasadena City College, studying from 2009 to 2011. This educational background provides a foundation for analytical thinking and problem-solving skills, which are essential in customer care and product development roles.
Background
Before joining Spokeo, Jordan A. worked in various roles that contributed to professional development. Jordan served as an Account Executive at Court Appearance Professionals for six months in 2015, and as a Health Information Manager at Keck Medicine of USC from 2014 to 2015. These positions provided experience in customer interaction and information management, enhancing Jordan's capabilities in the customer care field.
Achievements in Customer Care
In the role of Customer Care Senior Agent at Spokeo, Jordan A. submits proposals aimed at preventing recurring issues and recommends improvements in processes and procedures. This proactive approach demonstrates a commitment to enhancing customer experience and operational efficiency. Jordan's involvement in discussions with product managers and executives further highlights a focus on integrating customer feedback into product development.