Maria Martinez
About Maria Martinez
Maria Martinez serves as the Senior Manager of Customer Care Training & Development at Spokeo, a position she has held since 2022. With a background in customer care and training, she has accumulated over eight years of experience at Spokeo in various roles, including Quality, Training, and Consistency Manager.
Current Role at Spokeo
Maria Martinez serves as the Senior Manager of Customer Care Training & Development at Spokeo. She has held this position since 2022. In her current role, she focuses on enhancing training programs and developing strategies to improve customer care services.
Previous Positions at Spokeo
Maria Martinez has held multiple roles at Spokeo prior to her current position. She worked as the Quality, Training, and Consistency Manager from 2018 to 2022. Before that, she served as the Customer Care Team Lead from 2014 to 2018. Additionally, she was a Customer Care Senior Agent & Quality Analyst for a brief period in 2014 and held the position of Associate Manager, Customer Care for three months in 2018. Her career at Spokeo began as a Customer Service Representative from 2013 to 2014.
Education and Expertise
Maria Martinez earned her Bachelor of Arts (B.A.) in Psychology from California State University-Fullerton. She attended the university from 2007 to 2012. Her educational background in psychology contributes to her expertise in customer care training and development.
Career Timeline
Maria Martinez's career at Spokeo spans several years, beginning in 2013 as a Customer Service Representative. She progressed through various roles, including Customer Care Senior Agent & Quality Analyst, Customer Care Team Lead, and Quality, Training, and Consistency Manager. In 2022, she transitioned to her current role as Senior Manager of Customer Care Training & Development.