Stephanie Johnson
About Stephanie Johnson
Stephanie Johnson is a Customer Relationship Manager at Spoonflower, where she has worked remotely since 2024. She has a strong background in email marketing and customer retention, having previously achieved significant results at The LA Times and other organizations.
Current Role at Spoonflower
Stephanie Johnson serves as the Customer Relationship Manager at Spoonflower, a position she has held since 2024. In this remote role, she focuses on enhancing customer engagement and satisfaction. Her responsibilities include managing customer relationships and implementing strategies to improve retention and loyalty.
Previous Experience in Email Marketing
Prior to her current role, Stephanie worked as an Email Marketing Manager at the Los Angeles Times from 2022 to 2023. She also served as an Email Marketing Specialist at CourseKey from 2020 to 2021. During her tenure at The Biltmore Company as an Email Marketing Coordinator from 2016 to 2019, she developed skills in email strategy and customer engagement.
Educational Background
Stephanie holds a Bachelor's degree in English Language and Literature from Flagler College, where she studied from 2007 to 2011. She furthered her education by obtaining a Master's Degree in Writing from Lenoir-Rhyne University, studying from 2014 to 2016. Her academic background supports her expertise in communication and marketing.
Achievements in Customer Retention
Stephanie has a proven track record in improving customer retention rates. While working at The LA Times, she achieved an 11% boost in customer retention for the eCommerce division. Additionally, during her time at Common Thread Collective, she increased customer interactions by 75% quarter over quarter while collaborating with direct-to-consumer eCommerce brands.
Advocacy and Community Engagement
Stephanie champions causes such as literacy and accessible housing for all. Her commitment to these issues reflects her dedication to community engagement and social responsibility, aligning her professional work with her personal values.