Aaron Suoja
About Aaron Suoja
Aaron Suoja is a Technical Support Engineer with extensive experience in IT support and disaster recovery solutions, currently working at Spot AI and Zerto in the Greater Boston Area. He has a strong background in Windows operating systems and virtualization technologies, having previously held positions at Microsoft and Miles Technologies.
Current Role at Spot AI
Aaron Suoja currently serves as a Technical Support Engineer at Spot AI, a position he has held since 2021. Based in Boston, Massachusetts, he is responsible for providing technical support and solutions to clients. His role involves troubleshooting and resolving technical issues, ensuring customer satisfaction, and contributing to the overall efficiency of the support team.
Previous Experience at Zerto
Before joining Spot AI, Aaron worked at Zerto as a Technical Support Engineer from 2019 to 2020. In this role, he focused on disaster recovery solutions, leveraging his proficiency in Zerto's technology. His experience at Zerto allowed him to further develop his technical skills and enhance his ability to support clients in critical situations.
Career Background at Microsoft
Aaron Suoja has an extensive background at Microsoft, where he held multiple positions over a span of 14 years. He began as a Website Tester and Live Site Support from 2000 to 2006. He then progressed to become a Sr. Support Escalation Engineer from 2006 to 2014, and later served as a Sr. Support Escalation Engineer - Beta from 2014 to 2017. His roles involved managing support escalations and providing high-level technical assistance.
Education and Qualifications
Aaron Suoja studied at Renton Technical College, where he earned an Associate degree in Computer Science from 1997 to 1999. He also attended Western Washington University, focusing on Biology from 1990 to 1993. His educational background in technical fields has equipped him with the foundational knowledge necessary for his career in technical support.
Technical Skills and Expertise
Aaron possesses a strong technical skill set, particularly in Windows operating systems, including Windows 7, Windows 8, Windows Server 2008, and Windows Server 2012. He has expertise in managing and troubleshooting OneDrive for Business and various versions of SharePoint, including SharePoint 2013 and SharePoint 2010. Additionally, he is skilled in virtualization technologies such as vCenter and Hyper-V.