Juan Yan
About Juan Yan
Juan Yan is an Associate Technical Support Engineer at Spot AI, with a background in technical support and network operations. He has extensive experience at Granite Telecommunications, where he held various roles over several years.
Current Role at Spot AI
Juan Yan serves as an Associate Technical Support Engineer at Spot AI since 2023. In this role, he is responsible for providing technical support and assistance to clients, ensuring the effective use of Spot AI's technology solutions. His experience in technical support enables him to address customer inquiries and troubleshoot issues efficiently.
Previous Experience at Granite Telecommunications
Juan Yan has extensive experience at Granite Telecommunications, where he held several positions over the years. He worked as a Senior Network Support Specialist from 2021 to 2023, providing advanced technical support. Prior to that, he was a Team Lead DIA Technician for 3 months in 2021 and a Senior DIA Technician for 6 months in the same year. His earlier roles included Senior Data Repair Analyst from 2016 to 2018 and various technician positions, showcasing his progression in technical support and network management.
Early Career at Suffolk University
Juan Yan began his career in the IT field as an IT Help Desk Technician at Suffolk University in 2016. During his 4-month tenure, he provided technical support to students and staff, gaining valuable experience in troubleshooting and customer service. This role laid the foundation for his future positions in technical support.
Educational Background in Information Systems
Juan Yan studied at Suffolk University, where he earned a Bachelor's degree in Information Systems and Operations Management from 2012 to 2016. His education provided him with a solid understanding of information systems, which he applies in his technical support roles.
Work Experience at Chipotle Mexican Grill
Before entering the IT field, Juan Yan worked at Chipotle Mexican Grill as a Crew Member from 2014 to 2016. This role involved customer service and teamwork, contributing to his interpersonal skills and work ethic.