Chalormee Basu
About Chalormee Basu
Chalormee Basu is a Senior Customer Success Manager at SpotDraft, where she has worked since 2023. She holds an MBA in Marketing from ICFAI Business School and has experience in customer success and sales across various roles.
Current Role at SpotDraft
Chalormee Basu currently serves as a Senior Customer Success Manager at SpotDraft, a position she has held since 2023. In this role, she is responsible for ensuring customer satisfaction and success, leveraging her experience in customer relations to enhance client engagement. Her tenure at SpotDraft has allowed her to develop strategies that improve customer experience and retention.
Previous Experience at SpotDraft
Prior to her current role, Chalormee Basu worked at SpotDraft as a Customer Success Manager for North America from 2022 to 2023. She started her journey with the company as a Customer Success Associate from 2021 to 2022. During her time in these positions, she focused on building strong relationships with clients and addressing their needs effectively.
Education and Qualifications
Chalormee Basu earned her Master of Business Administration (MBA) in Marketing from ICFAI Business School, studying from 2019 to 2021. She also holds a Bachelor of Vocational (B.Voc) degree in Hospitality and Tourism from Mount Carmel College, where she studied from 2014 to 2017. Her educational background provides her with a solid foundation in business and customer relations.
Internship Experience
In 2020, Chalormee Basu completed a four-month internship at Weber Shandwick as an Internship Trainee. This experience allowed her to gain practical insights into the industry and develop skills relevant to customer success and communication.
Early Career at SOTC Travel Ltd.
Chalormee Basu began her professional career as a Sales Executive at SOTC Travel Ltd. from 2017 to 2018. In this role, she was involved in sales operations, which helped her build foundational skills in customer interaction and service.