Pooja Unnithan
About Pooja Unnithan
Pooja Unnithan is a Customer Success Associate at SpotDraft, where she has worked since 2022. She holds an MBA in Marketing from IBS Hyderabad and has previous experience in finance and training roles at IBI Global Research Solutions.
Work at SpotDraft
Pooja Unnithan has been employed at SpotDraft as a Customer Success Associate since 2022. In this role, she focuses on ensuring customer satisfaction and enhancing the overall client experience. Her responsibilities include addressing customer inquiries, providing support, and facilitating communication between clients and the company.
Education and Expertise
Pooja Unnithan earned her Master of Business Administration (MBA) with a specialization in Marketing from IBS Hyderabad, completing her studies from 2020 to 2022. Prior to her MBA, she obtained a Bachelor of Commerce degree in Accounting from Som-Lalit College of Commerce, where she studied from 2015 to 2018. This educational background has equipped her with a strong foundation in business principles and marketing strategies.
Background
Before joining SpotDraft, Pooja Unnithan worked at IBI Global Research Solutions in various capacities. She served as a Senior Executive in Finance, Training, and HR from 2018 to 2020, and prior to that, she held the position of Market Research Analyst for seven months in 2017. Her experience in finance and training has contributed to her skills in customer success.
Professional Experience
Pooja Unnithan's career includes significant experience at IBI Global Research Solutions, where she worked for a total of three years. She began her tenure as a Market Research Analyst in 2017, then progressed to Senior Executive roles in Finance and Training. This diverse experience has provided her with a comprehensive understanding of client needs and operational processes.