Raghu Kakarlapudi
About Raghu Kakarlapudi
Raghu Kakarlapudi is a Revenue Operations Lead with a background in Mechanical Engineering from GITAM Deemed University. He has held various roles in customer success and sales operations across multiple companies in the technology sector.
Current Role at SpotDraft
Raghu Kakarlapudi serves as the Revenue Operations Lead at SpotDraft, a position he has held since 2023. In this role, he focuses on optimizing revenue processes and enhancing operational efficiency. He is responsible for tracking key performance metrics such as Net Revenue Retention (NRR) and Churn Rate, which are critical for assessing the company's financial health and customer satisfaction.
Previous Experience in Revenue Operations
Prior to his current role, Raghu worked at Zluri as the GTM Operations Manager from 2022 to 2023. He also held the position of Customer Success Operations Lead at Loop Health from 2021 to 2022. His earlier experience includes a managerial role in Customer Success at Slintel from 2020 to 2021 and a position in Sales Operations at Hörmann from 2016 to 2018. This diverse background has equipped him with extensive knowledge in revenue operations and customer success management.
Educational Background in Mechanical Engineering
Raghu Kakarlapudi obtained a Bachelor of Technology (B.Tech.) degree in Mechanical Engineering from GITAM Deemed University. His educational background provides a strong foundation in analytical thinking and problem-solving skills, which are essential in his current role within the technology sector.
Expertise in Customer Experience Strategy
Raghu specializes in Customer Experience Strategy and the implementation of Customer Success Tools. His expertise in Software as a Service (SaaS) operations allows him to develop effective strategies that enhance customer satisfaction and retention. His focus on key metrics supports organizations in achieving their revenue goals.
Early Career and Internships
Raghu began his career with an internship at Rane Group in 2014, where he gained initial exposure to the industry. He later transitioned to various roles in customer success and sales operations, building a strong foundation in management and leadership within the technology sector.