Rylan Carpena
About Rylan Carpena
Rylan Carpena is a Customer Success Lead with extensive experience in building customer-facing teams and developing go-to-market strategies for SaaS companies. He has a strong educational background in Linguistics and Computational Linguistics, complemented by a diverse career in customer success roles across various organizations.
Current Role at SpotDraft
Rylan Carpena serves as the Customer Success Lead at SpotDraft since 2024. In this role, he is responsible for overseeing customer success initiatives and ensuring high levels of client satisfaction. His expertise in managing customer relationships and implementing product solutions contributes to the company's growth and client retention strategies.
Previous Experience at Oracle Corporation
Rylan Carpena worked at Oracle Corporation as a Senior Technical Program Manager and Regional Lead from 2009 to 2016. During his seven years at the company, he was based in Redwood Shores, California. His role involved managing technical programs and leading regional initiatives, which provided him with substantial experience in the technology sector.
Educational Background
Rylan Carpena studied at San Jose State University, where he earned a Master of Arts in Linguistics and a Certificate in Computational Linguistics between 2008 and 2010. He also completed a Bachelor of Arts in Linguistics and American Studies with a minor in Music at the University of California, Berkeley, from 2001 to 2006. This educational foundation supports his proficiency in multiple languages and creative tools.
Customer Success Leadership Experience
Rylan Carpena has extensive experience in customer success leadership across various organizations. He has held positions such as Customer Success Director at Onna and Customer Success Lead at Bonterms. His background includes building customer-facing teams and developing go-to-market strategies for early to mid-stage SaaS companies, enhancing customer experience and engagement.
Skills and Expertise
Rylan Carpena possesses strong skills in CRM software and has a proven track record in managing high-profile client relationships. His proficiency in multiple languages and creative tools enhances his ability to facilitate product implementations. He is passionate about collaborating with diverse teams to address complex challenges and stay updated on new technologies and trends.