Ami Merchant
About Ami Merchant
Ami Merchant serves as the Senior Manager of Product Operations at Spotnana, where she has worked since 2022. With a strong background in client servicing and technology within the travel management sector, she has held various roles in the industry since 2006.
Work at Spotnana
Ami Merchant currently serves as the Sr Manager - Product Operations at Spotnana, a position held since 2022 in Mumbai, Maharashtra, India. In this role, Ami focuses on enhancing operational efficiency and integrating technology solutions within the travel management sector. Prior to this position, Ami worked as Sr Manager, Product Operations for one month in 2022 and as Sr. Manager - Customer Onboarding for seven months in the same year. Additionally, Ami has experience as a Customer Operations Manager at Spotnana from 2020 to 2022, contributing to various aspects of product and customer operations.
Education and Expertise
Ami Merchant holds a Master of Science in Tourism Management from the University of Surrey. This academic background complements Ami's Bachelor of Commerce degree from Narsee Monjee College of Commerce and Economics. Ami possesses expertise in business travel management, focusing on enhancing operational efficiency in travel-related services. The combination of education and practical experience has equipped Ami with a strong foundation in both client servicing and technology within the travel management sector.
Background
Ami Merchant has a diverse professional background in the travel management industry. Prior to joining Spotnana, Ami worked at Thomas Cook India Limited as a Business Travel Consultant for one year from 2012 to 2013. Following this, Ami spent seven years at WTMC as Manager - Internal Client Engagement from 2013 to 2020. Additionally, Ami has international experience, having worked as a Business Travel Consultant at Ian Allan Travel in London for one year from 2010 to 2011. Early in the career, Ami was a Customer Service Executive at WNS Global Services from 2006 to 2007.
Professional Experience
Ami Merchant has accumulated significant experience in various roles within the travel management sector. Starting as a Customer Service Executive at WNS Global Services, Ami progressed to become a Business Travel Consultant at Ian Allan Travel. After returning to India, Ami worked at Thomas Cook India Limited and then at WTMC, where the focus was on internal client engagement. This trajectory led to a series of managerial roles at Spotnana, where Ami has been instrumental in product operations and customer onboarding.