Bhumika Rawat
About Bhumika Rawat
Bhumika Rawat serves as the Lead for Ops Agent Support & Testing at Spotnana, where she has worked since 2023. With a background in customer service and operations within the travel management and aviation sectors, she has held various roles across multiple companies, including WTMC and IndiGo.
Work at Spotnana
Bhumika Rawat currently serves as the Lead for Ops Agent Support & Testing at Spotnana, a position she has held since 2023. In this role, she oversees operational support and testing processes, contributing to the company's efficiency in service delivery. Prior to this, she worked as a Seat 1A consultant for six months in 2023, where she focused on optimizing customer interactions. Her tenure at Spotnana reflects her commitment to enhancing customer experience and operational excellence.
Previous Experience in Travel Management
Bhumika Rawat has extensive experience in the travel management sector. She worked at WTMC in various roles, including Senior Analyst for one month in 2018, Senior Agent for seven months in 2020, and as an Agent in Traveler Support from 2018 to 2020. Her roles involved analyzing travel data and providing support to travelers, showcasing her ability to manage customer needs effectively. This background has equipped her with valuable insights into the travel industry.
Aviation Industry Background
Bhumika has a background in the aviation industry, having worked as Cabin Crew for IndiGo (InterGlobe Aviation Ltd) from 2011 to 2012 and as Cabin Crew in charge at GoAir from 2013 to 2015. These roles involved ensuring passenger safety and comfort, as well as managing cabin operations. Her experience in aviation complements her skills in customer service and operations.
Education and Expertise
Bhumika Rawat holds a Bachelor's degree in Commerce from Delhi University, which she completed from 2008 to 2011. Additionally, she earned a Bachelor of Arts in English Language and Literature from the same university from 2014 to 2017. Her educational background provides her with a strong foundation in both business and communication, enhancing her capabilities in operations and customer support.
Skills in Business Travel and Operations
Bhumika possesses skills in Business Travel and Operations, with a particular focus on customer service. She has expertise in supporting business operations for clients in the EMEA and APAC regions. Her demonstrated history in the Travel Management and Aviation Industry underscores her proficiency in managing complex operational challenges and delivering high-quality service to clients.