Cynthia Beldner
About Cynthia Beldner
Cynthia Beldner serves as the Head of Customer Success at Spotnana, where she has worked since 2023. With over a decade of experience in B2B SaaS, she has held various leadership roles in customer success and operations across multiple companies, including Microsoft and Gloat.
Work at Spotnana
Cynthia Beldner serves as the Head of Customer Success at Spotnana, a role she has held since 2023. In this position, she is responsible for scaling the global Customer Success, Partner Success, Omnichannel Support, and Operations teams. Her focus includes digitizing the customer journey to enhance value at scale. Cynthia's leadership involves building and managing global teams dedicated to implementation, onboarding, community engagement, consulting, change management, support, and renewals.
Previous Experience
Before joining Spotnana, Cynthia held several significant roles in customer success and operational growth. She worked at Gloat as Senior Director of Operational Growth & Success for eight months in 2021 and previously served as Director of Enterprise Customer Success at the same company from 2020 to 2021. Her experience also includes positions at Sturdy as VP of Customer Success & Operations and at Microsoft, where she held multiple roles including Yammer Customer Success Lead and O365 Customer Success Manager.
Education and Expertise
Cynthia Beldner earned a Bachelor of Arts degree in Political Science from the University of Florida, with a concentration in Public Administration. Her educational background complements her extensive professional experience, which spans over 10 years in the B2B SaaS industry. Cynthia is passionate about helping organizations adopt technology that empowers teams and enhances operational efficiency.
Professional Affiliations
Cynthia has been a member of Chief from 2021 to 2023, an organization focused on supporting women in executive roles. Her involvement in professional networks reflects her commitment to leadership and collaboration within the industry. Additionally, she has contributed to building and leading hybrid teams in various capacities throughout her career.
Recommendations and Interests
Cynthia advises reading 'How to Lie with Statistics' and 'The No Asshole Rule,' indicating her interest in ethical practices and critical thinking in business. Her professional focus is on enhancing customer experiences through technology adoption, demonstrating her commitment to improving operational outcomes and team satisfaction.