Joyce Pflaumer
About Joyce Pflaumer
Joyce Pflaumer is a Strategic Customer Success Manager with over 15 years of experience in the industry. She has held various roles at notable companies including Airbnb, Facebook, and Carlson Wagonlit Travel.
Current Role at Spotnana
Joyce Pflaumer currently serves as a Strategic Customer Success Manager at Spotnana, a role she has held since 2024. In this position, she focuses on enhancing customer satisfaction and ensuring successful implementation of services. Her responsibilities include developing strategies to improve customer engagement and retention.
Previous Experience at Airbnb
Joyce Pflaumer worked at Airbnb as a Sales Operations Manager from 2015 to 2017. During her tenure, she was based in the San Francisco Bay Area and contributed to optimizing sales processes and enhancing operational efficiency within the organization.
Experience at Facebook
Joyce Pflaumer held multiple roles at Facebook from 2017 to 2024. She served as a Process Improvement Manager from 2017 to 2018, followed by a position as a Client Solutions Manager from 2019 to 2022. Most recently, she was a Senior Client Solutions Manager from 2022 to 2024. Her roles involved improving client relations and driving solutions to meet customer needs.
Background at Carlson Wagonlit Travel
Joyce Pflaumer has extensive experience at Carlson Wagonlit Travel, where she worked in various capacities from 2007 to 2015. Her roles included Analyst, Senior Consultant, Manager of Global Product Marketing, and Project Manager. This experience provided her with a solid foundation in travel solutions and project management.
Education and Qualifications
Joyce Pflaumer studied at Hamline University, where she earned a Bachelor of Arts in Business Management and Economics in 2007. She continued her education at the same institution, obtaining an MBA in International Management from 2007 to 2009. Her academic background supports her extensive career in customer success and operations.