Sonal Khanna
About Sonal Khanna
Sonal Khanna is a Senior Manager at Spotnana, specializing in mid-office robotic process automation within the travel sector. With extensive experience in technology operations and process engineering, she has held various managerial roles in notable companies such as WTMC and American Express Global Business Travel.
Work at Spotnana
Sonal Khanna has been serving as Senior Manager TMC Infrastructure at Spotnana since 2020. In this role, she focuses on managing infrastructure related to travel management companies. Her responsibilities include ensuring that the infrastructure meets current business demands, including availability, scalability, and volume handling. Khanna's expertise in mid-office robotic process automation plays a crucial role in enhancing operational efficiency within the organization.
Previous Experience in Technology Operations
Before joining Spotnana, Sonal Khanna worked at WTMC as Senior Manager - Technology Operations from 2017 to 2020. Her role involved overseeing technology operations, where she contributed to improving operational processes. Prior to WTMC, she spent six years at American Express Global Business Travel, where she held two managerial positions: Manager Process Engineering APAC from 2011 to 2017 and Manager Platform Transformation from 2004 to 2010. In these roles, she focused on process engineering and platform transformation initiatives.
Background in Travel Industry
Sonal Khanna began her career in the travel industry at British Airways, where she worked as a QIK Analyst from 1992 to 1997. This early experience provided her with foundational knowledge in travel operations. Over the years, she has developed a specialization in mid-office robotic process automation, which has been instrumental in her roles across various organizations in the travel sector.
Education and Expertise
Sonal Khanna holds a Bachelor of Arts (B.A.) degree in English Language and Literature from Lady Sriram College For Women, which she completed from 1989 to 1992. Additionally, she earned a Diploma in Computer Programming from NIIT Delhi in 1990. Her educational background supports her expertise in leveraging technology to enhance business processes and manage change effectively within organizations.
Coaching and Training Skills
Sonal Khanna possesses significant expertise in coaching and training, which she utilizes to influence work environments positively. Her focus on managing change effectively has enabled her to lead teams through transitions and improve overall performance. This skill set complements her technical knowledge and enhances her ability to drive results in her current and previous roles.