Trevor Tarpley
About Trevor Tarpley
Trevor Tarpley is a Senior Manager of VIP Customer Experience at Spotnana, where he has worked since 2022. With nearly 20 years in the hospitality and customer service sectors, he specializes in supplier relations, business development, and enhancing VIP customer experiences.
Work at Spotnana
Trevor Tarpley has been serving as the Senior Manager of VIP Customer Experience at Spotnana since 2022. In this role, he focuses on enhancing the experiences of VIP customers within an open, API-based travel ecosystem. His responsibilities include managing supplier relations and business development, which are crucial for delivering high-quality customer service. Trevor's work aligns with Spotnana's mission to unbundle travel technology, providing flexible and extensible solutions that integrate with third-party travel services.
Previous Experience in Customer Service
Before joining Spotnana, Trevor held several positions that contributed to his expertise in customer service. He worked as the Manager of the VIP Desk at WTMC from 2018 to 2020. He also served as the Head of Member Concierge at Point Card for five months in 2021. Additionally, he was a Customer Experience Team Manager at Spotnana from 2020 to 2021, where he further developed his skills in managing customer interactions and enhancing service delivery.
Background in Hospitality Management
Trevor Tarpley studied Hospitality Administration/Management at Cornell University, where he earned his Bachelor's degree from 1998 to 2002. His educational background laid the foundation for his nearly 20 years of experience in the hospitality and customer service industries. This extensive experience includes roles in event management, which have been instrumental in his current focus on exceeding customer expectations in VIP services.
Career Development and Roles
Trevor's career includes significant roles in various organizations. He served as the General Manager at Chipotle Mexican Grill from 2003 to 2005 and as the Director of Special Services at Quintessentially from 2005 to 2016. He also worked as an Operations and Development Consultant at Marchay for six months in 2017. Each of these positions contributed to his development in team management and customer service, shaping his approach to VIP customer experiences.
Specialization in Supplier Relations
Trevor Tarpley specializes in supplier relations and business development, which are key components of his role in customer service. His expertise allows him to effectively manage relationships with various suppliers, ensuring that customer needs are met efficiently. This specialization supports his commitment to enhancing VIP customer experiences and aligns with the operational goals of the organizations he has worked with.