Vispi Balsara
About Vispi Balsara
Vispi Balsara serves as the Team Lead for Customer Experience at Spotnana in Mumbai, India, a position he has held since 2020. He has over a decade of experience in customer support roles, including previous positions at WTMC and TCeS.
Work at Spotnana
Vispi Balsara has been serving as the Team Lead for Customer Experience at Spotnana since 2020. In this role, he is responsible for overseeing customer interactions and ensuring a high level of service quality. His leadership contributes to the overall customer satisfaction and operational efficiency of the team. Spotnana, based in Mumbai, Maharashtra, India, focuses on enhancing travel technology solutions.
Previous Experience at WTMC
Before joining Spotnana, Vispi Balsara worked at WTMC as the Team Lead for Traveler Support from 2016 to 2020. His role involved managing a team dedicated to assisting travelers, addressing their inquiries, and resolving issues. This position allowed him to develop skills in customer service management and team leadership.
Career at TCeS
Vispi Balsara began his career at TCeS, where he worked as a Senior Agent from 2010 to 2013. In this role, he was involved in providing support and assistance to customers, which laid the foundation for his future roles in customer experience and team leadership.
Role at JR TECHNOLOGIES
From 2013 to 2016, Vispi Balsara held the position of Team Coach at JR TECHNOLOGIES. His responsibilities included training and mentoring team members, which enhanced his expertise in team dynamics and customer service strategies.