Benjamin Kirkland
About Benjamin Kirkland
Benjamin Kirkland is a Service Desk Specialist at Spring Venture Group, where he has worked since 2021. He has a background in security services and technical support, with experience in troubleshooting internet, video, and phone service issues.
Work at Spring Venture Group
Benjamin Kirkland has been employed at Spring Venture Group as a Service Desk Specialist since 2021. In this role, he specializes in troubleshooting complex internet, video, and phone service issues. He provides technical support for a diverse range of devices and services, addressing problems that may occur across multiple geographical locations. His experience in this position has contributed to his expertise in customer support and technical problem-solving.
Previous Employment Experience
Before joining Spring Venture Group, Benjamin Kirkland worked at ISPN HelpDesk + Network Services as a Quality Control Supervisor from 2016 to 2021. His responsibilities included overseeing quality control processes in technical support. Prior to that, he served as a Mobile Security officer at Securitas Security Services USA, Inc. from 2015 to 2016. He also worked as a Security Officer at Rockwell Security from 2014 to 2015, gaining experience in security operations.
Education and Training
Benjamin Kirkland attended Leavenworth Senior High and Enterprise High School for his secondary education. His academic background provided a foundation for his career in technical support and security services, equipping him with essential skills for his professional roles.
Technical Support Expertise
Benjamin Kirkland specializes in troubleshooting complex issues related to internet, video, and phone services. His role requires him to provide technical support over the phone, where he addresses a wide array of problems that can affect various devices and services. His ability to navigate these challenges has been a significant aspect of his career.