Michelle Ross
About Michelle Ross
Michelle Ross is a Retention Agent at Spring Venture Group, where she has worked since 2018. She has a background in customer service and relationship building, with expertise in Medicare-related insurance products.
Work at Spring Venture Group
Michelle Ross has been employed at Spring Venture Group as a Retention Agent since 2018. In this role, she focuses on relationship building and retaining business within the insurance industry. Her work involves engaging with clients to ensure satisfaction and loyalty, particularly in the context of Medicare-related products.
Education and Expertise
Michelle Ross studied at the University of Illinois at Chicago. She possesses expertise in customer service and communication, specifically within the insurance sector. Her knowledge includes specialization in Medicare Supplement, Medicare Advantage, and Medicare Prescription Drug Plan products.
Background
Prior to her current position, Michelle Ross worked at U.S. Bank as a Personal Banker from 2017 to 2018. She also has experience in retail sales, having worked at Helzberg Diamonds from 2012 to 2015 and at Signet Jewelers as a Sales Specialist from 2015 to 2017. This diverse background contributes to her skills in customer interaction and relationship management.
Professional Experience
Michelle Ross has accumulated significant professional experience in customer-facing roles. Her tenure at U.S. Bank as a Personal Banker involved providing financial services, while her roles in the jewelry industry at Helzberg Diamonds and Signet Jewelers focused on sales and customer engagement. This varied experience enhances her capabilities in her current role at Spring Venture Group.