Ana Daliling
About Ana Daliling
Ana Daliling is a Senior Customer Success Manager at Spryker in Berlin, Germany, where she has worked since 2023. She has extensive experience in customer success roles across various companies, including BibliU and Duco, and holds certifications in ITIL Foundations and Service Operation.
Work at Spryker
Ana Daliling has been serving as a Senior Customer Success Manager at Spryker since 2023. In this role, she is based in Berlin, Germany, and is responsible for enhancing customer satisfaction and ensuring successful implementation of Spryker's solutions. Her focus is on building strong relationships with clients and facilitating their success through effective support and guidance.
Previous Experience in Customer Success
Before joining Spryker, Ana Daliling held various positions in customer success. She worked at BibliU as the US Head of Customer Success from 2022 to 2023, where she led initiatives to improve client engagement. Prior to that, she served as a Senior Customer Success Manager at BibliU for four months in 2022 and as a Customer Success Manager from 2021 to 2022. Additionally, she worked at Duco as a Customer Success Manager from 2019 to 2021, where she contributed to the development of customer success strategies.
Educational Background
Ana Daliling studied at the University of Westminster, where she earned a Bachelor of Science (BSc) in Cognitive Neuroscience from 2012 to 2016. She furthered her education at the University of Cambridge, completing an internship in Cognitive Neuroscience from 2014 to 2015. This academic background has equipped her with analytical skills applicable in her professional roles.
Certifications and Skills
Ana Daliling is certified in ITIL Foundations and Service Operation. Her expertise includes streamlining internal processes and documentation to enhance operational efficiency. She has a proven track record of improving client satisfaction scores and incident turnaround times, demonstrating her capability in managing customer success in B2B SaaS environments.
Early Career Experience
Ana Daliling began her career as a Research Assistant Intern at the Medical Research Council in Cambridge, United Kingdom, from 2014 to 2015. She also worked at Fiserv as a Service Desk Analyst from 2017 to 2018 in London. These early roles provided her with foundational experience in customer service and research, contributing to her overall professional development.