Angela Echeverry
About Angela Echeverry
Angela Echeverry is a Senior Rev Ops Manager at Spryker, with a background in customer success and operations management across various companies including Pipedrive and Restream. She focuses on improving customer lifetime value through operational scalability and innovation.
Current Role at Spryker
Angela Echeverry serves as the Senior RevOps Manager at Spryker, a position she has held since 2024. In this role, she focuses on enhancing operational efficiency and customer lifetime value through innovative strategies and scalable processes. Her expertise in revenue operations allows her to contribute significantly to the company's growth and customer satisfaction.
Previous Experience at Pipedrive
Angela Echeverry has extensive experience at Pipedrive, where she held multiple roles over several years. She worked as the Customer Success Manager for 7 months in 2019, followed by a 6-month tenure as Customer Success Operations Manager in 2021. She then progressed to the role of Customer Projects Team Leader from 2021 to 2024, and served as CS Systems & Projects Manager for 1 year from 2020 to 2021. Her diverse roles at Pipedrive allowed her to develop a deep understanding of customer success and operational management.
Experience at Restream
Angela Echeverry worked at Restream as the CX Operations Manager for 4 months in 2021. During her time there, she contributed to enhancing customer experience operations, focusing on process improvement and operational efficiency.
Educational Background
Angela Echeverry studied at CESA, where she earned a degree in Administración, achieving the title of Administradora de Empresas from 2003 to 2007. She furthered her education at Universidad CEU San Pablo, obtaining a Master's degree in Marketing and Sales from 2010 to 2012. Additionally, she completed her Bachiller académico at Suazapawa.
Professional Skills and Interests
Angela Echeverry emphasizes a growth mindset in her professional endeavors, guided by principles of kindness, empathy, fairness, integrity, and respect. She has a passion for optimizing processes, tools, and data to improve operational efficiency. Outside of her professional life, she enjoys traveling and hiking, which have contributed to her adaptability and resilience.