Christian Haas
About Christian Haas
Christian Haas is a Senior Customer Success Manager at Spryker Systems, where he has worked since 2022. He has extensive experience in customer success and account management, previously holding various roles at cleverbridge and Digital River GmbH.
Work at Spryker Systems
Christian Haas has been serving as a Senior Customer Success Manager at Spryker Systems since 2022. In this role, he is responsible for implementing measures that promote a structured approach to client retention, account servicing, and growth. His work focuses on ensuring that enterprise clients receive strategic and tactical support, acting as an escalation point for business-level topics.
Previous Experience at cleverbridge
Prior to his current position, Christian Haas worked at cleverbridge for several years in various roles. He served as the Director of Client Management EMEA from 2014 to 2017, and as Director of Strategic Accounts from 2019 to 2022. He also held positions such as Business Owner Ecommerce and Senior Client Project Manager, contributing to the development and execution of the product strategy for the Subscription Commerce solution.
Experience at Digital River GmbH
Christian Haas's career includes significant experience at Digital River GmbH, where he worked from 2006 to 2012. He held roles such as Sales Manager EMEA and Business Development Manager. His responsibilities included managing client services and developing business strategies, which provided him with a strong foundation in client management and service delivery.
Education and Certification
Christian Haas studied at FOM University of Applied Sciences for Economics and Management, where he earned a Bachelor of Arts in Business Administration with a focus on International Management from 2007 to 2011. He also holds the Certified Customer Success Manager (CCSM) certification from SuccessHACKER, which highlights his expertise in customer success best practices.
Professional Values and Approach
Christian Haas values loyalty, trust, and respect in his professional interactions, embodying the principles of a servant leader. He bases his decisions on both quantitative and qualitative facts, emphasizing a problem-solving approach in his work. This methodology supports his effectiveness in client management and strategic decision-making.