Sophie Smallwood 🚀
About Sophie Smallwood 🚀
Sophie Smallwood serves as the Head of Customer Success at Spryker, bringing over 20 years of experience in advertising, ecommerce PaaS, and WorkTech SaaS. She has held various leadership roles in notable companies, including eBay and Meta, and is committed to promoting equity, diversity, and sustainability in her work.
Current Role at Spryker
Sophie Smallwood serves as the Head of Customer Success at Spryker, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients maximize the value of Spryker's offerings. Her extensive background in customer success and growth strategies positions her to effectively lead the team in enhancing customer satisfaction and retention.
Previous Experience in Customer Success
Prior to her role at Spryker, Sophie Smallwood accumulated significant experience in customer success across various organizations. She worked at eBay as Head of Customer Success for EMEA - Magento in 2015 and held multiple roles at eBay from 2012 to 2015, including Sr. Strategic Account Manager and Account Manager. Additionally, she co-founded Roleshare, where she directed growth and customer success efforts from 2018 to 2023.
Educational Background and Achievements
Sophie Smallwood studied at San Diego State University, earning a Bachelor of Arts in Communications with an Advertising Emphasis, graduating Summa Cum Laude. She also attended Palos Verdes Peninsula High School, where she achieved her diploma. Currently, she is pursuing further education at Columbia University, participating in the Fellowship @ eLab program since 2022.
Expertise in Driving Change and Transformation
Sophie Smallwood possesses over 20 years of experience in advertising, ecommerce PaaS, and WorkTech SaaS. She has expertise in driving change management and transformation strategies, focusing on nurturing C-suite relationships and sales consulting. Her skills include product go-to-market strategies and fundraising, which contribute to her effectiveness in managing strategic enterprise customer portfolios across various regions.
Media Presence and Recognition
Sophie Smallwood has been featured in various prominent publications and platforms, including Freakonomics Radio, World Economic Forum, MIT Sloan Management Review, The Guardian, Business Insider, TrendWatching, and WebSummit Showcase. Her insights and contributions to the field have garnered recognition, highlighting her influence and thought leadership in customer success and workforce development.