Mark Burchard
About Mark Burchard
Mark Burchard serves as the Senior Director of Customer Services at SpyCloud, where he has worked since 2023. He has extensive experience in customer service and technical roles, having held positions at companies like Bitmovin, THG, and Limelight Networks.
Current Role at SpyCloud
Mark Burchard serves as the Senior Director of Customer Services at SpyCloud, a position he has held since 2023. In this role, he is responsible for overseeing customer service operations and ensuring client satisfaction. His leadership contributes to the company's commitment to providing effective solutions and support to its customers.
Previous Experience at SpyCloud
Prior to his current role, Mark Burchard worked at SpyCloud as the Director of Customer Services from 2020 to 2023. He also served as a Customer Success Manager at the same company from 2019 to 2020. His experience at SpyCloud has involved managing customer relationships and enhancing service delivery.
Professional Background in Technology
Mark Burchard has a diverse background in technology and customer service. He worked at Bitmovin as a Technical Account Manager from 2018 to 2019 and at THG in a similar role from 2017 to 2018. His earlier experience includes various positions at Limelight Networks, where he held roles such as Operations Engineer, Senior Solutions Engineer, Advanced Services Architect, and Advanced Services Engineer between 2006 and 2017.
Educational Background
Mark Burchard studied at Arizona State University for one year from 1999 to 2000. He also attended Scottsdale Community College, where he focused on Systems Analysis and Programming and earned an Associate's degree from 2001 to 2004. His educational background has provided a foundation for his career in technology and customer service.