Paul Pedraza
About Paul Pedraza
Paul Pedraza is a Senior Customer Success Manager with extensive experience in managing relationships with major government agencies and Fortune 1 to 500 companies across various industries. He has held significant roles at companies such as IBM, Acoustic, and SpyCloud, demonstrating strong technical acumen and expertise in customer success strategies.
Work at SpyCloud
Paul Pedraza currently serves as a Senior Customer Success Manager at SpyCloud, a role he has held since 2022. In this position, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include managing client relationships and providing strategic guidance to help clients maximize the value of SpyCloud's offerings. His experience in customer success allows him to effectively address client needs and foster long-term partnerships.
Previous Experience in Customer Success
Before joining SpyCloud, Paul Pedraza worked at ForgeRock as a Senior Customer Success Manager from 2020 to 2022. His role involved overseeing client accounts and ensuring that clients achieved their desired outcomes with ForgeRock's solutions. Prior to that, he held the position of Client Success Director at Acoustic from 2017 to 2020, where he managed client relationships and drove customer engagement strategies.
Career at IBM
Paul Pedraza has an extensive career at IBM, where he worked for 13 years from 2000 to 2013 as a Professional Services Account Manager. He later transitioned to the role of Business Development Leader & Premium Services Account Manager from 2016 to 2017. His time at IBM involved managing key accounts and developing business strategies to enhance service delivery and client satisfaction.
Education and Expertise
Paul Pedraza studied at The University of Texas at Austin, where he earned a Bachelor of Arts in Economics from 1988 to 1993. He also attended Central Catholic for his earlier education. His academic background, combined with his professional experience, has equipped him with comprehensive knowledge in business, behavior, and web analytics, as well as technical expertise in Microsoft 365, cloud services, and security.
Background in Technical Support
Paul Pedraza began his career at Lotus Development, where he worked as a Lead Technical Support Engineer and Support Engineer from 1993 to 2000. He also served as Services Sales Lead at Lotus Development from 2013 to 2014. His early experience in technical support laid the foundation for his later roles in customer success and account management, allowing him to develop strong problem-solving skills and a deep understanding of client needs.