Ryan Collier
About Ryan Collier
Ryan Collier serves as the Director of Customer Success, Global at SpyCloud, a position he has held since 2022. He has a diverse background in customer success and account management, with previous roles at Egress Software Technologies, Trint, and Mimecast.
Current Role at SpyCloud
Ryan Collier serves as the Director of Customer Success, Global at SpyCloud since 2022. In this role, he is responsible for overseeing customer success initiatives on a global scale, ensuring that clients receive optimal support and engagement. His leadership contributes to enhancing customer satisfaction and retention.
Previous Experience at Egress Software Technologies
Ryan Collier worked at Egress Software Technologies from 2017 to 2020. He held the position of Manager, Corporate Team, where he managed a team focused on corporate client needs. Prior to this role, he was an Enterprise Account Manager at the same company from 2017 to 2019, where he developed strategies to meet client requirements.
Experience at Trint
From 2020 to 2021, Ryan Collier was employed at Trint as an Enterprise Account Executive for the UK and APAC regions. In this position, he focused on building relationships with enterprise clients and driving sales growth within those markets.
Background in Customer Experience
Ryan Collier has a background in customer experience, having worked at Mimecast from 2014 to 2017. He held various roles, including Customer Experience Manager and Customer Advocate. His experience in these positions involved addressing customer needs and improving service delivery in South Africa.
Education and Qualifications
Ryan Collier studied Business Management with a focus on Leadership Practice at The Open University, earning a B.A (Hons). He also completed a Level 4 qualification in Human Resource Management and Practices Support at BMT College. His educational background supports his expertise in leadership and management.