Ryan Sessions
About Ryan Sessions
Ryan Sessions is a Customer Success Director at SpyCloud, where he focuses on building strategic relationships to enhance customer success. He has a background in customer success and service roles at companies like Rackspace Technology and Apple, and holds a Bachelor of Business Administration from The University of Texas at San Antonio.
Current Role at SpyCloud
Ryan Sessions serves as the Customer Success Director at SpyCloud, a position he has held since 2022. In this role, he focuses on building strategic relationships with customers and internal teams to maximize success. He is responsible for driving growth through post-sales success, customer loyalty, and new product adoption. Ryan articulates value propositions to generate excitement around SpyCloud's products, ensuring that customers derive maximum benefit from their investments.
Previous Experience at Rackspace Technology
Before joining SpyCloud, Ryan Sessions worked at Rackspace Technology for six years, from 2015 to 2021. He held the position of Senior Customer Success Manager, where he was instrumental in enhancing customer workflows through new technologies. Prior to this role, he served as the Lead Customer Service Technician at Rackspace from 2013 to 2015. His experience at Rackspace contributed significantly to his expertise in customer success strategies.
Experience at Innovative Solutions
Ryan Sessions worked as a Cloud Account Manager at Innovative Solutions from 2021 to 2022. In this role, he focused on managing customer accounts and ensuring that clients received optimal service and support. His tenure at Innovative Solutions lasted for seven months, during which he applied his customer success skills to enhance client relationships.
Background at Apple
Ryan Sessions began his career at Apple, where he worked as a Specialist from 2008 to 2013. Over the course of five years, he developed a strong foundation in customer service and support. This experience helped him cultivate skills in problem-solving and customer engagement, which he has carried into his subsequent roles.
Education and Qualifications
Ryan Sessions earned a Bachelor of Business Administration (BBA) in Business Administration and Management from The University of Texas at San Antonio. He studied there from 2007 to 2011, completing his degree in four years. His educational background has provided him with a solid understanding of business principles, which he applies in his customer success initiatives.