Holden Dykhuizen
About Holden Dykhuizen
Holden Dykhuizen is a Customer Service Specialist at Spytec GPS, where he supervises the night shift in the Customer Service Department. He previously worked as the Head Loss Prevention Specialist at Ross Stores, Inc. and holds a Bachelor's degree in English: Literary Criticism from the University of South Florida.
Work at Spytec GPS
Holden Dykhuizen has been employed as a Customer Service Specialist at Spytec GPS since 2020. In this role, he supervises the Night Shift for the Customer Service Department, ensuring that customer inquiries and issues are addressed efficiently. His responsibilities include coaching a team of six agents weekly to enhance their soft skills and meet performance metrics, contributing to the overall effectiveness of the customer service operations.
Previous Experience at Ross Stores, Inc.
Before joining Spytec GPS, Holden Dykhuizen worked at Ross Stores, Inc. as the Head Loss Prevention Specialist from 2018 to 2020. His role involved overseeing loss prevention strategies in Lakeland, Florida, for a duration of two years. This position equipped him with valuable experience in managing risks and implementing security measures within a retail environment.
Education and Expertise
Holden Dykhuizen studied at the University of South Florida, where he earned a Bachelor's degree in English with a focus on Literary Criticism. His academic journey spanned from 2016 to 2020, providing him with a solid foundation in critical thinking and communication skills, which are essential in his current role in customer service.
Coaching and Team Development
In his current position at Spytec GPS, Holden Dykhuizen actively coaches a team of six customer service agents. He conducts weekly sessions aimed at enhancing their soft skills and ensuring they meet established performance metrics. This focus on team development contributes to improved customer interactions and overall service quality.