Shirell Jackson
About Shirell Jackson
Shirell Jackson is a CX Specialist at Spytec GPS, where she has worked since 2021. With a background in freelance writing and a strong foundation in media production, she combines her expertise in content creation with skills in user experience design.
Work at Spytec GPS
Shirell Jackson has been employed at Spytec GPS as a Customer Experience (CX) Specialist since 2021. In this role, she focuses on enhancing customer interactions and improving overall satisfaction. Her responsibilities include analyzing customer feedback and implementing strategies to optimize the user experience.
Previous Freelance Writing Experience
Shirell Jackson has extensive experience as a freelance writer. She worked at eBay for one year from 2013 to 2014, followed by a two-year tenure at Travelocity from 2014 to 2016. She then spent four years at Valnet from 2016 to 2020 and also contributed to Scripted for four years from 2013 to 2017. Her writing spans various sectors, including lifestyle, beauty, and travel.
Education and Expertise
Shirell Jackson studied at the Art Institute of Atlanta, where she achieved a GPA of 3.7 in Media Production. She has also completed the Google UX Design Professional Certificate, which has enhanced her skills in UX research and design, contributing to her effectiveness in customer experience roles.
Background in Hospitality
Shirell Jackson has a background in hospitality, which has equipped her with strong empathy and communication skills. These skills are essential in her current role as a CX Specialist, where understanding customer needs and fostering positive interactions are critical.
Cultural Understanding and Advocacy
Shirell Jackson has traveled to thirty states in the US and internationally, which has enriched her cultural understanding and perspective. She is also an advocate for animal welfare, demonstrating her commitment to community and ethical causes.