Courtney Kane
About Courtney Kane
Courtney Kane is a Customer Success Manager at SquadLocker, where she has worked since 2021. She has extensive experience in customer service and account management, having previously held roles at Donnellys School Apparel for 14 years combined.
Work at SquadLocker
Courtney Kane has been serving as a Customer Success Manager at SquadLocker since 2021. In this role, she focuses on enhancing customer satisfaction and fostering strong relationships with clients. Her work involves addressing customer needs and ensuring that they receive optimal support and solutions. Located in Warwick, Rhode Island, Kane utilizes her expertise to contribute to the company's mission of providing quality products and services.
Previous Experience at Donnellys School Apparel
Courtney Kane worked at Donnellys School Apparel for a total of seven years, holding two positions. From 2002 to 2009, she served as a Customer Service Representative, where she developed her skills in customer interaction and support. She then transitioned to the role of Account Representative from 2009 to 2016, further honing her abilities in account management and client relations. This experience laid a strong foundation for her current role in customer success.
Education and Expertise
Courtney Kane completed her high school education at East Providence Senior High School, earning a Diploma from 1997 to 2000. She furthered her education at the Community College of Rhode Island, where she studied Early Childhood Education and Teaching from 2001 to 2003. Kane possesses expertise in social media marketing, utilizing platforms such as Rallio and Constant Contact to enhance brand engagement and communication.
Skills and Technical Proficiency
Kane demonstrates strong skills in negotiation, organization, and problem resolution, which are essential for her role in customer success. She is technically proficient in Salesforce and the Microsoft Office Suite, including Excel. Her capabilities in lead generation and conversion are notable, and she is recognized for her effective communication style, which aids in building customer relationships and resolving conflicts.