Josephine Pond
About Josephine Pond
Josephine Pond is an Onboarding Analyst at SquadLocker, where she has worked since 2018. She has a diverse background in retail and customer service, having held various positions at Athleta and other organizations.
Work at SquadLocker
Josephine Pond has been employed at SquadLocker as an Onboarding Analyst since 2018. In this role, she is responsible for facilitating the onboarding process for new clients and ensuring a smooth transition into the company's services. Her experience in client relations and support is critical to enhancing customer satisfaction and operational efficiency.
Current Role at Athleta
Josephine Pond has served as an Experience Lead at Athleta since 2017. In this position, she oversees the customer experience within the store, focusing on staff training and customer engagement strategies. Her previous experience as a stylist and retail sales associate at Athleta from 2014 to 2017 has equipped her with valuable insights into retail operations.
Previous Employment History
Prior to her current roles, Josephine Pond worked at several organizations. She was a team member at Kimball Dining Services at the College of the Holy Cross from 2013 to 2014 for nine months. She also worked as a Sales Associate at Groupe Dynamite for three months in 2014. Her experience in retail and customer service has contributed to her skill set in her current positions.
Education and Expertise
Josephine Pond completed her Bachelor’s degree at Providence College, studying from 2014 to 2017. Additionally, she attended Moses Brown School from 2009 to 2013, where she developed foundational skills that support her professional endeavors. Her educational background has provided her with knowledge applicable to her roles in onboarding and customer experience.