Natalia Batista
About Natalia Batista
Natalia Batista is the Manager of Customer Experience at SquadLocker, where she has worked since 2014. She has extensive experience in customer service, having previously served as Supervisor of Support Services at Money Management International for 16 years.
Work at SquadLocker
Natalia Batista has been employed at SquadLocker since 2014, serving as the Manager of Customer Experience. In this role, she has developed and implemented customer service policies and procedures that enhance the overall customer experience. Batista also acts as a Subject Matter Expert for customer service, providing guidance and support to her team. She effectively supervises the day-to-day operations of three service departments, ensuring that customer service staff meet established satisfaction goals. Additionally, she delivers monthly reports on customer experience trends, risks, and opportunities for improvement.
Education and Expertise
Natalia Batista studied at Charles E Shea from 1995 to 1998, completing a three-year program. Her educational background has contributed to her expertise in customer service management. Over the years, she has developed a strong understanding of customer satisfaction metrics and service delivery, which she applies in her current role at SquadLocker.
Background
Before joining SquadLocker, Natalia Batista worked at Money Management International for 16 years, from 1998 to 2014. In her role as Supervisor Support Services, she was responsible for implementing customer satisfaction goals and enabling her team to achieve these targets. Her extensive experience in customer service has shaped her approach to managing customer experience at SquadLocker.
Achievements
During her tenure at SquadLocker, Natalia Batista has successfully developed customer service policies and procedures that have improved customer interactions. She has also played a key role in delivering insights through monthly reporting on customer experience trends, which has informed strategic decisions within the organization. Her leadership in supervising multiple service departments has contributed to the overall efficiency and effectiveness of customer service operations.