Dav Waldron
About Dav Waldron
Dav Waldron is a Customer Support Agent with extensive experience in community management and IT support. He has worked in various roles across different companies, including Boards.ie Ltd and Slack, and holds a National Diploma in Software Engineering from Galway-Mayo Institute of Technology.
Work at Square1
Dav Waldron has been employed at Square1 Software as a Customer Support Agent since July 2018. In this role, he provides assistance and support to customers, ensuring their inquiries and issues are addressed effectively. His position is based in County Dublin, Ireland, where he utilizes his communication skills to enhance customer satisfaction.
Previous Employment Experience
Prior to joining Square1, Dav Waldron held several positions that contributed to his expertise in customer support and technology. He worked as a Developer Support Agent at Slack for seven months in 2016-2017. Before that, he served as a Community Manager at Boards.ie Ltd from 2009 to 2016, where he managed online communities. His earlier roles include IT Systems Administrator at O'Callaghan Hotels and Web Developer at Vulcan Solutions.
Education and Expertise
Dav Waldron studied Computer Software Engineering at Galway-Mayo Institute of Technology, earning a National Diploma in Software Engineering from 1997 to 2000. He completed his secondary education at St Gerald's College in Castlebar, achieving the Leaving Cert from 1990 to 1997. His educational background supports his technical skills and his strong emphasis on clear communication.
Background in Community Management
Dav Waldron has extensive experience in social media and community management. His role as Community Manager at Boards.ie Ltd involved engaging with users and fostering a positive online environment. This experience has equipped him with skills in communication and customer relations, which he applies in his current position.