Ashley Thompson
About Ashley Thompson
Ashley Thompson is the Lead Customer Solutions Engineer at SquaredUp, where he has worked since 2020. He previously held roles at Inframon and SquaredUp, focusing on technical support and customer solutions.
Current Role at SquaredUp
Ashley Thompson serves as the Lead Customer Solutions Engineer at SquaredUp, a position held since 2020. In this role, Ashley manages the workload of the Customer Solutions team and assigns customer onboarding and project work. Ashley collaborates closely with the Product Management Team to provide context for feature requests and share customer stories, which helps define the product direction. Additionally, Ashley ensures customer satisfaction by acting as a Technical Account Manager for named accounts.
Previous Experience at SquaredUp
Prior to the current role, Ashley Thompson worked at SquaredUp in two capacities. From 2016 to 2018, Ashley was a Support & Systems Engineer, followed by a position as a Customer Solutions Engineer from 2018 to 2020. During these roles, Ashley developed skills in customer support and solutions engineering, contributing to the overall success of the company.
Experience at Inframon
Ashley Thompson worked at Inframon as a Technical Support Engineer from 2014 to 2016. This role, based in Worle, provided Ashley with foundational experience in technical support, enhancing skills that would later be applied in subsequent positions.
Educational Background
Ashley Thompson attended Gordano Comprehensive School from 2000 to 2005. This five-year education provided a foundational knowledge base that supported Ashley's career development in the technology sector.