Alan Snowden
About Alan Snowden
Alan Snowden is a Desktop Support Engineer at Squarepoint Capital in London, England, with over 20 years of experience in IT support and project engineering. He has worked for various financial institutions and holds multiple certifications in information technology.
Work at Squarepoint Capital
Alan Snowden has been employed at Squarepoint Capital as a Desktop Support Engineer since 2020. In this role, he supports a global community of over 500 users, focusing on Windows 10, Windows Server 2012+, and Office 365 environments. His responsibilities include managing and resolving incidents using internal monitoring tools for proactive alert management. Alan has a strong emphasis on automating common tasks to enhance efficiency in supporting Microsoft environments.
Previous Employment Experience
Before joining Squarepoint Capital, Alan Snowden held several positions in the IT support and engineering field. He worked as a OneDesk Migration Engineer at TP ICAP from 2017 to 2019. Prior to that, he served as a Senior Deployment / Project Engineer at Société Générale from 2014 to 2017. His experience also includes roles at Morgan Stanley, where he worked as a NST Technical Relationship Manager and as a BCP/DR Support Analyst. Alan's career began at News International as an IT Installs Engineer.
Education and Expertise
Alan Snowden studied at Lewisham College, where he completed the City & Guilds ITSST program, achieving the eSkills4Industry certification from 2001 to 2002. He also attended Tower Hamlets College, earning a GNVQ in Information Communications Technology from 2000 to 2001. His foundational education includes GCSEs from George Green's School, completed between 1996 and 2000. Alan is a certified Microsoft Certified Desktop Support Technician (MCDST) Charter Member.
Technical Skills and Specializations
Alan Snowden possesses extensive technical skills in IT support and engineering. He is experienced in managing and resolving incidents, collaborating with Level 2 and 3 internal and external teams to troubleshoot complex issues. His expertise includes supporting Microsoft environments, particularly focusing on Windows 10 and Office 365. Alan is skilled in automating common tasks to improve efficiency, demonstrating a commitment to enhancing operational workflows.