Hans Ohlsen
About Hans Ohlsen
Hans Ohlsen serves as a Senior Client Administrator, providing technical support and overseeing a team in a dynamic customer service environment. He has extensive experience in hardware and software management, system procurement, and employee training.
Current Role and Responsibilities
Hans Ohlsen serves as a Senior Client Administrator, where he provides technical support in a customer service-oriented environment. His responsibilities include handling hardware and software installations, configurations, and troubleshooting. He supervises a team that consists of two on-site Client Administrators and one remote Client Administrator based in Chantilly. Additionally, he is responsible for the procurement of systems and peripherals, ensuring that his team has the necessary tools to perform their duties effectively.
Experience at SRC
Hans Ohlsen has a long-standing association with SRC, having worked there since 2004. He initially held the position of Client Administrator for eight years, from 2004 to 2012. After a brief hiatus, he returned to SRC in 2012 as a Senior Client Administrator, where he has continued to contribute for over a decade. His extensive experience at SRC has allowed him to develop a deep understanding of the organization's technical support needs.
Technical Skills and Expertise
In his role, Hans Ohlsen performs new system builds and system upgrades, showcasing his technical skills in managing IT infrastructure. He also provides employee training as needed, ensuring that team members are equipped with the knowledge to utilize systems effectively. His expertise extends to offering Nortel Office phone support, which includes managing moves, adds, and changes to phone systems.
Team Leadership
Hans Ohlsen supervises a team of Client Administrators, guiding them in their daily tasks and ensuring high-quality technical support. His leadership involves coordinating efforts among the on-site team and the remote team member in Chantilly. This role requires effective communication and management skills to maintain a cohesive and productive work environment.