Joanne Capella
About Joanne Capella
Joanne Capella is an IT Business Analyst with extensive experience in software development documentation and troubleshooting. She has worked in various roles in technology and education, currently serving at SRC and Le Moyne College in the Syracuse, New York area.
Current Role at SRC
Joanne Capella has been employed as an IT Business Analyst at SRC since 2016. In this role, she focuses on leveraging her technical skills to address technology challenges, particularly in troubleshooting and issue resolution. Her responsibilities include writing and maintaining comprehensive software development documentation and end-user manuals, ensuring that users have the necessary resources to effectively utilize software solutions.
Previous Experience at Inalign, Inc.
Joanne Capella worked at Inalign, Inc. in two distinct roles. She served as a Graphic Designer from 2006 to 2007, where she contributed to visual design projects. Later, from 2011 to 2012, she took on the role of Digital Marketing Specialist/Software Analyst, where she combined her marketing skills with software analysis to enhance digital initiatives.
Education and Expertise
Joanne Capella holds a Master of Science in Information Systems Management from Syracuse University, which she completed from 2005 to 2011. Additionally, she obtained a Certificate of Advanced Study in Information Systems and Telecommunication Management from the same institution between 2005 and 2007. Her education has equipped her with a strong foundation in information systems, which she applies in her current and previous roles.
Experience at Le Moyne College
Since 2012, Joanne Capella has worked as a Programmer/Analyst at Le Moyne College. In this position, she has developed expertise in electronic forms systems, particularly through her administration of WorkflowGen and AnswerHub. Her role involves creating end-user test plans and performing black box testing for software applications, ensuring quality and usability.
Background in Software Development
Joanne Capella has a strong background in software development, particularly in writing and maintaining documentation and manuals. She possesses advanced skills in web development technologies, including MVC and .NET, which she utilizes in her current role as an IT Business Analyst. Her experience includes creating end-user test plans and conducting black box testing, contributing to the overall quality of software applications.