Yolanda Jackson
About Yolanda Jackson
Yolanda Jackson is an Information System Security Officer with extensive experience in IT support and system administration. She has worked for various organizations, including SRC and cFocus Software Incorporated, and holds multiple certifications in information technology.
Work at SRC
Yolanda Jackson has been serving as an Information System Security Officer at SRC since 2021. In this role, she focuses on ensuring the security and integrity of information systems. Her responsibilities include managing security protocols and addressing compliance issues. Jackson has successfully returned an SCCM-based system to full capability by resolving numerous configuration issues and regulatory compliance problems.
Education and Expertise
Yolanda Jackson studied at the Community College of the Air Force, where she earned an Associate of Science degree in Information Technology. She holds several certifications, including CompTIA Security+, ACAS, Windows 10, Client Systems, and IT Fundamentals. Her educational background and certifications contribute to her expertise in information systems security and administration.
Background
Yolanda Jackson has a diverse professional background in information technology. She began her career as an Information Technology Help Desk Technician at Planned Systems International from 2017 to 2018. After that, she worked at nLogic for six months in 2018 and then moved to cFocus Software Incorporated, where she served as a System Administrator from 2019 to 2020 and as an SCCM Administrator from 2020 to 2021. She also briefly worked at T and T Consulting Services, Inc. as an SCCM Administrator in 2021.
Achievements
During her career, Yolanda Jackson identified and addressed 3,000 vulnerabilities in SCCM deployments, showcasing her ability to enhance system security. She has facilitated support for over 4,000 customers as a dedicated helpdesk technician, resolving multiple issues through telephone and remote assistance. Jackson is committed to career progression and actively seeks further training to maximize her potential in the field.
Current Role at Air National Guard
Yolanda Jackson has been working with the Air National Guard as a Client Systems specialist since 2016. In this position, she is responsible for maintaining and administering ACAS to meet Department of Defense, Defense Information Systems Agency, and Army mandated security requirements and directives. Her long tenure at the Air National Guard highlights her commitment to service and expertise in client systems management.