Nathan Frederick
About Nathan Frederick
Nathan Frederick serves as a Tier III Engineer and Help Desk Lead at SSE, a position he has held since 2020. He has extensive experience in technical support roles, including previous positions at Rabo AgriFinance and SSE.
Work at SSE
Nathan Frederick has been employed at SSE since 2016, progressing through various roles. He served as a Tier II Technician from 2016 to 2020, before advancing to the position of Tier III Engineer & Help Desk Lead in 2020. In his current role, he oversees technical support operations and leads a team dedicated to resolving complex IT issues. His tenure at SSE has spanned a total of four years in his current position and an additional four years in previous roles.
Previous Experience at Rabo AgriFinance
Prior to his time at SSE, Nathan Frederick worked at Rabo AgriFinance. He began as a Senior Service Desk Associate from 2011 to 2013, where he provided support for IT-related inquiries. He then transitioned to the role of Desktop Support from 2013 to 2016 in Saint Louis, MO. In this capacity, he was responsible for troubleshooting hardware and software issues, contributing to the efficiency of the IT department over a span of five years.
Education and Expertise
Nathan Frederick holds an Associate of Applied Science in Computer Networking Systems from ITT Technical Institute, which he completed from 2005 to 2007. He furthered his education at Lindenwood University, where he earned a B.S. in Information Technology in 2013. His educational background has equipped him with the necessary skills and knowledge to excel in various technical roles within the IT industry.
Career Progression
Nathan Frederick's career in IT has demonstrated a clear progression through increasingly responsible roles. Starting as a Senior Service Desk Associate, he moved to Desktop Support, then to Tier II Technician, and ultimately to Tier III Engineer & Help Desk Lead at SSE. This trajectory reflects his commitment to professional development and his ability to adapt to the evolving demands of the technology sector.