Abby Drummond
About Abby Drummond
Abby Drummond serves as the Customer Service Manager at SSI SCHÄFER in Charlotte, North Carolina, where she has worked since 2005. She oversees online invoicing, manages customer and sales team communications, and confirms order specifications for manufacturing.
Work at SSI SCHÄFER
Abby Drummond has been employed at SSI SCHÄFER since 2005, serving as the Customer Service Manager. In this role, she oversees various customer service functions, ensuring effective communication between customers and the sales team. Her responsibilities include managing online invoicing for customers with portal setups and confirming order specifications prior to their submission for manufacturing or fabrication. Drummond's long tenure at SSI SCHÄFER highlights her commitment to the company's customer service operations.
Education and Expertise
Abby Drummond studied at Winthrop University from 2003 to 2005, completing a two-year program. This educational background has equipped her with the skills necessary for her role in customer service management. Her expertise includes handling customer inquiries, managing invoicing processes, and ensuring accurate order specifications, which are critical for maintaining customer satisfaction and operational efficiency.
Background
Abby Drummond has been based in Charlotte, North Carolina, throughout her career at SSI SCHÄFER. With nearly two decades of experience in customer service, she has developed a strong understanding of the needs and expectations of customers in the industry. Her role involves direct interaction with both customers and internal teams, facilitating a smooth flow of information and addressing any queries that arise.
Responsibilities in Customer Service Management
As the Customer Service Manager, Abby Drummond is responsible for a range of tasks that are essential to the customer experience. She manages online invoicing systems for customers who utilize portal setups, ensuring that billing processes are efficient and accurate. Additionally, she handles communication and queries from customers and the sales team, providing timely responses and support. Drummond also plays a crucial role in confirming order specifications before they are sent to manufacturing or fabrication, which helps to minimize errors and enhance service delivery.