Arnold Lanz
About Arnold Lanz
Arnold Lanz serves as the VP Global Head of Sales Customer Service at SSI SCHÄFER, where he has worked since 2020. He has a background in International Marketing & Sales Management and extensive experience in sales and customer service roles across various companies.
Current Role at SSI SCHÄFER
Arnold Lanz serves as the VP Global Head of Sales Customer Service at SSI SCHÄFER since 2020. In this role, he oversees the global sales strategies for customer service, focusing on enhancing customer satisfaction and service delivery. His position is based in Graz, Steiermark, Österreich. Lanz's leadership aims to align the company's sales processes with customer needs, ensuring effective communication and support throughout the customer journey.
Previous Experience at SSI SCHÄFER
Arnold Lanz has held multiple positions at SSI SCHÄFER prior to his current role. He worked as a Sales Process Manager from 2013 to 2015, where he was responsible for optimizing sales processes. He then served as Director Sales Customer Service from 2015 to 2018, focusing on customer engagement and service strategies. Additionally, he was involved as Vice President Hub Development from 2018 to 2020, contributing to the company's growth initiatives in Graz.
Work at Magna Powertrain
Before joining SSI SCHÄFER, Arnold Lanz worked at Magna Powertrain as a Sales Manager from 2007 to 2010. In this capacity, he managed sales operations and client relationships, contributing to the company's market presence. His experience at Magna Powertrain provided him with a solid foundation in sales management and customer service.
Education and Expertise
Arnold Lanz studied International Marketing & Sales Management at Campus 02 Graz, achieving a Mag. (FH) from 2005 to 2009. He also attended HTBLuVA Wr. Neustadt, where he studied Automatisierungstechnik/Techniker and obtained his Matura/Abitur/Entitlement for University from 1995 to 2000. His expertise includes developing business strategies for the APAC region, creating logistic concepts for after-sales service, and focusing on change management to enhance B2B sales processes.