Billy Cotton
About Billy Cotton
Billy Cotton is a Service Manager at SSI SCHÄFER, currently based in Nashville, Tennessee. He has a background in computer science and extensive experience in technical support and software development within the logistics and supply chain sector.
Current Role at SSI SCHÄFER
Billy Cotton currently serves as Service Manager at SSI SCHÄFER, a position he has held since 2021 in Nashville, Tennessee. In this role, he oversees service operations, ensuring that customer needs are met efficiently. He also leads initiatives to optimize service delivery and enhance customer satisfaction. His responsibilities include managing teams and coordinating support efforts to maintain high standards of service.
Previous Experience at SSI SCHÄFER
Billy Cotton has held multiple positions at SSI SCHÄFER, contributing to various aspects of technical support and software engineering. He worked as Technical Support Team Lead from 2016 to 2017 in Northampton, UK. He later served as Lead Software Support Engineer from 2018 to 2021 and as Software Support Engineer from 2017 to 2018 in Nashville, TN and Indianapolis, IN, respectively. His roles involved managing support teams and ensuring effective software solutions for clients.
Education and Expertise
Billy Cotton studied at Northumbria University, where he earned a Bachelor of Science in Computer Science from 2007 to 2010. His educational background provides a solid foundation for his technical skills. He is skilled in commissioning automated equipment and has a strong understanding of logistics and supply chain operations, which enhances his effectiveness in service management.
Career Background
Before joining SSI SCHÄFER, Billy Cotton worked at tmWare as an IT Software Developer and Technical Support from 2011 to 2015 in Tamworth. He also gained experience as a Junior Software Engineer at Games Media from 2010 to 2011 in Wolverhampton, UK. His diverse background in software development and technical support has contributed to his capabilities in managing complex systems and support teams.
Achievements in Operations Management
Billy Cotton has managed the optimization of operations within a 1.1 million square foot distribution center, focusing on a customized Warehouse Management System (WMS) environment. He has a strong background in managing go-live support teams, ensuring smooth transitions during system implementations. His experience in these areas demonstrates his ability to enhance operational efficiency and support large-scale projects.