Bryan Curneen
About Bryan Curneen
Bryan Curneen is an IT Helpdesk Team Leader at SSI SCHÄFER in Northampton, UK, with extensive experience in technical support and data visualization. He has a background in computer engineering and has worked in various roles, including managing support for automated distribution centers and specializing in Unix server administration.
Work at SSI SCHÄFER
Bryan Curneen has been serving as the IT Helpdesk Team Leader at SSI SCHÄFER since 2015. In this role, he oversees technical support operations, ensuring efficient handling of IT issues. His responsibilities include managing high-impact tickets that require prompt resolution to minimize disruptions in customer production. Curneen's focus on maintaining high customer satisfaction is a key aspect of his role, as he navigates the complexities of technical support in a dynamic environment.
Previous Experience in Technical Support
Prior to his current position, Curneen worked at Welch Allyn as a Global Product Engineering team member from 2014 to 2015. He also gained valuable experience as a Web Specialist Intern at Catalyst from 2012 to 2013, where he contributed to web-related projects in Rochester, NY. Additionally, he served as a Desktop Support Intern at Digital Federal Credit Union from 2011 to 2013, further developing his technical support skills.
Education and Expertise
Bryan Curneen studied Computer Engineering Technology at the Rochester Institute of Technology from 2008 to 2013. He earned a degree that provided him with a strong foundation in computer systems and technology. His expertise includes SQL for data visualization, which he utilizes for troubleshooting and problem resolution, as well as Unix server administration, which is integral to his technical support duties.
Technical Management Experience
Curneen has experience managing technical support for approximately 50 automated distribution centers. This role involves overseeing the technical aspects of operations, ensuring that systems function smoothly and efficiently. His ability to handle high-impact tickets demonstrates his capability in managing critical technical issues that affect operational productivity.