Emma Mc Millan
About Emma Mc Millan
Emma McMillan is a Customer Experience Manager with a background in customer service and engineering. She has over a decade of experience in various roles, including customer service advisor and service design engineer.
Current Role as Customer Experience Manager
Emma Mc Millan has been serving as a Customer Experience Manager since 2021. In this role, she focuses on enhancing customer satisfaction and improving service delivery. Her responsibilities include analyzing customer feedback and implementing strategies to optimize the overall customer journey.
Previous Experience in Customer Service
Prior to her current position, Emma worked as a Customer Service Support Co-ordinator from 2016 to 2017. She also held the role of Customer Servicing Advisor at Santander Cards UK Limited from 2009 to 2013. Her extensive background in customer service has equipped her with valuable skills in communication and problem-solving.
Experience as Service Design Engineer
Emma worked as a Service Design Engineer from 2018 to 2021. In this position, she contributed to the development of service processes and systems. Her work involved collaborating with various teams to ensure efficient service delivery and customer satisfaction.
Education and Qualifications
Emma Mc Millan studied at Milton Keynes College, where she earned a National Diploma in Vehicle Technology from 2010 to 2012. She also attended Sir Frank Markham from 1998 to 2002. Her educational background in automotive mechanics has provided her with a strong technical foundation.
Career Progression and Roles
Emma's career includes various roles in customer service and engineering. She worked as a Service Advisor at Jardine Motors Group from 2013 to 2016 and as an RM Account Coordinator from 2017 to 2018. This diverse experience has contributed to her expertise in customer experience management.